1. REFUNDS

• All payments made are eligible for a refund within 48 hours of the original

payment date; however, you can contact Elightnodes within 7 days of the
original payment through our billing portal to get a refund in the form of credits
directly to your Elightnodes account.
All payments follow the 48-hour refund policy despite the billing cycle for the
service however, Dedicated Machines are final purchases. Elightnodes will not
negotiate any different form of money return. Opening a ticket or contacting us
will be denied.

• The refund will only contain the paid amount deducting the tax fees from the
  payment gateway. Overcharges are refundable within the first month of the
  charge, after which it will be classified as a normal payment.

• Addons are not refundable.
• Upgrades or Downgrades are refundable through credits.

You will not be refunded in the case you exceed the 48-hour refund
policy, for the following:

• You did not want to purchase the product
• Your service was terminated for breaking the terms of service
• Issue not related to server or invalid reason
• Asking for refund again and again without any proper reason can lead to ban and termination of service

2. DISPUTE

• Creating a chargeback will result in your account automatically getting closed
  and your services being terminated, with all data being deleted. All information
  will be sent to payment provider for evidence against the client's actions.
  
  
• To prevent a chargeback, open a ticket beforehand to talk to a Elightnodes
  staff member and see if you are eligible for a refund.

3. CREDITS

• Credits will be added to your account and are not refundable.

• They can only be used within the Elightnodes store/website, trying to exploit the
  credits in any way will get them all removed from the user's account.

• Elightnodes can transfer credits to another client upon request of the original user within a ticket.

4. ABUSE AND EXPLOIT

• Elightnodes may suspend and/or terminate your service if you do any of the following:

• Intentionally overloading a machine.
• Use copyrighted content.
• Using exploits to obtain more memory.
• Overloading CPU (Using Chunky or any other plugins like Chunky)
• Attempt to intentionally overload storage.
• Abusing our billing system in any way

5. MINECRAFT

• Elightnodes is not affiliated with Mojang or claims to own any part of Minecraft as a game.

• Elightnodes only provides the service to run the server for the user, and breaking Minecraft's
  terms of service will also result in your service getting terminated with Elightnodes.

• Elightnodes will not take fault for any malicious file installed into the service and can deny support at our discretion.

• Servers are allocated the full amount of memory purchased automatically.
  In-game plugins may not show the service having the full memory; this is due to certain plugins using metaspace.

A. Elightnodes does not provide support for

• Plugins, mods, or other forms of game modification.
• Map, Datapack, or other forms of server implementation.
• Any In-game activity or experience such as but not limited to command blocks, players hacking, etc.
• Setting up a domain for your Minecraft server.

B. Elightnodes does provide support for

• Server startup and connection issues.
• Modpack and Version crashes from the Game panel.
• All addon specific setups which include

1. Bungeecord

2. Geyser

3. Dedicated IP

4. Plugin Support

• Elightnodes is not responsible for any world corruption or file corruption of any sort.
  Elightnodes will not be held responsible for leaked or nulled jars used in your service.
  Elightnodes support will not:

• Configure Plugins
• Modify Mods
• Complete a Server Setup
• Assist in any detrimental measures against another service

5. DISCORD SUPPORT

• Elightnodes does provide support through our Discord platform, however all rules and regulations provided on Discord must be followed.

• Violation of either Elightnode's Discord server rules or Discord's Terms of Service may result in restricted access to Elightnode's Discord support scheme. Should violations continue within Billing tickets, then the client's account may be suspended or terminated.

• All Discord tickets exclusive to you and Elightnodes support team. Transcripts for a ticket can be requested by the ticket author and will be provided after the ticket is closed. Any users added to the ticket are not eligible to request or receive a transcript.

Elightnodes will not provide support on Discord for

• Services not hosted with Elightnodes.
• Commotion between users on any of our platforms. (Unless rules or terms are violated).
• Servers being botted or griefed.
• Geyser setups/issues.
• Requests altering a client's billing such as but not limited to service cancellations/transfers, refunds, etc.
• Discord tickets are automatically closed when a client hasn't responded in over 24-hours. A staff member may close the ticket prematurely should the ticket be identified as resolved.

6. ACCOUNT AND SECURITY

• If a user shares their account information, Elightnodes is not held responsible for any future occurrences regarding the user's account. The client/user is held responsible for the security of their accounts but is not limited to any panel under the Elightnodes domain.

• The client is responsible for protecting their account either with a strong password or by enabling 2-step authentication.

• Elightnodes owns all information within its platform. We keep all accounts saved for legal reasons only, and we do not sell or share information from any user's account. Elightnodes can, however, close the user's account after 6 months of no use.